Privacy Policy
At Shakuntala Palace Puri, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, make inquiries, or book accommodations with us.
1. Information We Collect
1.1 Personal Information
Name, email address, phone number, and other contact details provided when you make a booking or submit an inquiry.
Payment information processed securely through our authorized payment gateway. We do not store sensitive payment details such as credit or debit card information on our servers.
1.2 Non-Personal Information
Browser type, device information, operating system, IP address, and website usage statistics collected automatically during your visit.
Analytical information used to improve website performance, security, and user experience.
1.3 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings; however, some website features may not function properly.
2. How We Use Your Information
2.1 Booking Management – To process room reservations, confirm bookings, manage payments, and communicate booking-related updates.
2.2 Customer Support – To respond to inquiries, feedback, special requests, and provide assistance before, during, and after your stay.
2.3 Website Improvement – To monitor website performance, enhance security, improve functionality, and prevent unauthorized activities.
2.4 Promotional Communications – To send promotional offers, updates, and newsletters if you have chosen to receive such communications.
3. Sharing Your Information
3.1 Service Providers – We may share information with trusted third-party service providers such as payment processors and communication partners solely for providing our services.
3.2 Legal Requirements – We may disclose information when required by law, legal proceedings, government authorities, or regulatory requirements.
3.3 Business Operations – In the event of a business transfer, merger, acquisition, or restructuring, relevant information may be transferred as part of business assets.
4. Your Privacy Rights
You may request access to your personal information, request corrections to inaccurate information, request deletion of eligible personal data, or inquire about how your information is used. We will make reasonable efforts to comply with applicable privacy laws and regulations.
5. Data Security
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.
6. Third-Party Websites
Our website may contain links to third-party websites for your convenience. Shakuntala Palace Puri is not responsible for the privacy practices, content, or policies of external websites. We encourage users to review their privacy policies before sharing personal information.
7. Data Retention
We retain personal information only for as long as necessary to fulfill booking requirements, legal obligations, operational purposes, and customer service needs.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any modifications will be posted on this page and become effective immediately upon publication.
9. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact Shakuntala Palace Puri through the details provided on our Contact Us page.
By using this website, you acknowledge and agree to the collection, use, and handling of information as described in this Privacy Policy.
